Privacy Policy

1. Introduction

Averware ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.averware.com, contact us, or engage with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Contact information:
Averware
10741 Fruitland Road, Charlotte, NC 28277
Email: [email protected]
Phone: +1 (704) 368-3462

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete a contact or discovery call request form
• Subscribe to our communications
• Engage with our services or programs
• Correspond with us by email, phone, or text

This may include: name, email address, phone number, company name, team size, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including: IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, referring URLs, and other diagnostic data. This information is used to improve site functionality and analyze usage patterns.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including Google Analytics) to track activity on our website and improve your experience. You may instruct your browser to refuse all cookies or indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule discovery calls
• Deliver and improve our AI engineering optimization services
• Send service-related communications (appointment reminders, program updates)
• Send marketing communications (with your explicit consent)
• Analyze and improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

4. Text Messaging (SMS) Program

Averware operates an SMS messaging program for communicating with clients and prospects who have provided explicit consent. By opting in to our text messaging program, you agree to receive text messages from Averware at the phone number provided.

Program Description

Averware sends two categories of text messages:

• Marketing messages: Information about AI engineering optimization services, program updates, promotional offers, and new service announcements.
• Service messages: Appointment confirmations, discovery call reminders, program milestone updates, and other communications directly related to your engagement with Averware.

Message Frequency

Message frequency varies based on your engagement with Averware. Marketing messages are sent no more than 4 times per month. Service messages are sent as needed in connection with your program or scheduled appointments.

Message and Data Rates

Message and data rates may apply to all text messages sent and received. Contact your wireless carrier for details about applicable charges.

How to Opt Out

You may opt out of receiving text messages from Averware at any time by replying STOP to any text message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out. After opting out, you will no longer receive text messages from Averware unless you re-enroll.

How to Get Help

Reply HELP to any Averware text message to receive assistance, or contact us directly at [email protected] or +1 (704) 368-3462.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We share information with trusted third-party vendors who assist us in operating our website and delivering our services (e.g., CRM platforms, calendar scheduling tools, email delivery services). These providers are contractually obligated to protect your information and may only use it to provide services to us.
• Legal compliance: We may disclose information if required by law, regulation, or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for any other purpose with your explicit consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text message services used by Averware.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email. Opt out of SMS messages by replying STOP.
• Data portability: Request a copy of your data in a portable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those sites and are not responsible for them. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Averware
10741 Fruitland Road
Charlotte, NC 28277
Email: [email protected]
Phone: +1 (704) 368-3462
Website: www.averware.com